Solution Support
How Can ITHT help you?
Please select your area of interest below. An ITHT representative will contact you shortly after receiving your request
Get centralized support across your multiproduct, multivendor solution environment. We support and with our best-in-class solution support strategies.
What is Solution Support?
Engineer experts who focus on hardware and software from ITHT will be your primary point of contact. He will be accountable for multiproduct, multivendor issue resolution across your deployment.
Get centralized support across your multiproduct, multivendor solution environment. We support and with our best-in-class solution support strategies.
Benefits
Get complex issues solved on average 44 percent faster than with product support.
Focus on your business
Focus on your business
We'll take the lead on managing complex solution issues so you can stay focused on serving your customers and running your business.
Innovate with confidence
Innovate with confidence
ITHT Experts are on hand to help you
succeed
Resolve issues quickly
Resolve issues quickly
Accelerate the problem-solving process with a solution-level service that fixes complex issues faster than product support.
Service Highlights
Primary point of contact
Primary point of contact
Get continuity of service from first call to resolution from a expert who is accountable for your case no matter where the issue resides.
Product support team coordination
Product support team coordination
Our primary point of contact orchestrates support process.
Deep Architecture Expertise
Deep Architecture Expertise
Experience immediate issue resolution in many situations from engineers with extensive knowledge.
Speed
Speed
A priority service level and 30-minute response feature help you quickly get to experts and back to business.
Open door policy
Open door policy
No need to spend time and resources diagnosing a problem before contacting our
Proactive approach
Proactive approach
We can look beyond your original case for potential issues and mitigate or resolve, helping you
Talk To Our Expert
Request for Service
Missing insights, lost opportunities—understand your customers to drive real success
